Shipping policy

Shipping Policy

Last updated: September 8, 2025


Thank you for choosing Zaafem! This policy outlines the shipping methods, delivery times, and conditions for orders placed in our store. Please review the information carefully before completing your purchase.



1. Delivery Destinations

  • We ship to various countries worldwide, including the United States, North America, Latin America, Europe, Asia, and Oceania.
  • Some remote regions or countries may have shipping restrictions. If your address falls outside our delivery zones, we will contact you immediately to provide alternatives.


2. Order Processing Time

  • Orders are processed within 1 to 3 business days after payment confirmation.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During busy periods (such as promotions and holidays), processing times may extend to up to 5 business days.




3. Shipping Methods and Estimated Delivery Times

We offer the following shipping options for international destinations, including the United States:




3.1 Standard Shipping:

  • Estimated delivery time: 7 to 15 business days (depending on the destination).
  • Economical shipping with tracking.

 


3.2 Express Shipping:

  • Estimated delivery time: 3 to 7 business days.
  • Recommended for urgent or time-sensitive orders.

Note: Delivery times are estimates and may be affected by external factors, such as customs delays, weather conditions, or shipping disruptions.



4. Order Tracking

  • After your order is shipped, you will receive an email with a tracking code and a link to monitor your order’s progress.
  • You can track the status of your order directly on the designated carrier’s website.



5. Shipping Costs

  • The shipping cost is calculated at checkout based on the package’s weight, dimensions, and destination.
  • We offer free shipping for orders over  $100 USD, depending on the location.



6. Incorrect Delivery Address


  • It is the customer’s responsibility to provide the correct and complete shipping address at the time of purchase.
  • If the provided address is incorrect and the order is returned, we can reship it after the customer pays the additional shipping fee.

7. Shipping Issues


7.1 Lost or Delayed Orders

  • If your order is not delivered within the estimated time frame or is lost during transit, please contact us at [customer.service@zaafem.com].
  • After confirmation with the carrier, we will provide either a replacement or a full refund.



7.2 Damaged Orders

  • In case of items damaged during shipping, please email us at [customer.service@zaafem.com] with clear photos of the item and its packaging within 7 days of the delivery date.
  • We will evaluate your case and, if approved, offer a free replacement or a full refund.


8. Order Changes

  • Requests to change the shipping address or shipping method must be made within 24 hours of placing the order. Once the order has been processed, no changes can be made.


9. Contact Us

If you have any questions or concerns regarding your shipment, feel free to contact our customer support team:

  • Email: [customer.service@zaafem.com]
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time - ET).


Thank you for shopping at Zaafem!
We are committed to ensuring that your order is delivered safely and as quickly as possible!

Free shipping

Tell your customers about your shipping offer.

Heading

Short content about your store

Customer service

Tell your customers how they can reach you.

Refer a friend

Tell your customers about your promotional offers.

Secure payment

Tel your customers about your payment methods.