Contact information

Contact Information Policy

Last updated: September 8, 2025

At Zaafem, we value transparency and are committed to providing our customers with clear and direct communication channels. This policy outlines how we collect, use, and protect your contact information, as well as the communication methods available.

1. Collection of Contact Information

We collect contact information voluntarily provided by customers when:

• Making a purchase.
• Subscribing to receive communications or newsletters.
• Filling out support forms or submitting inquiries.

The contact information we collect includes:

• Full name.
• Email address.
• Phone number.
• Shipping or billing address (if applicable).

We use this information solely to facilitate communication with our customers.

2. How We Use Your Contact Information

We use your contact information for:

• Order notifications: Updating you about the status of your purchase, shipping, and delivery.
• Customer support: Responding to questions, requests, or resolving issues related to your order.
• Marketing: Sending promotions, offers, and product updates (with your consent).

You can opt out of marketing communications at any time by clicking the unsubscribe link included in our promotional emails or contacting customer support.

3. Information Sharing

• We do not share or sell your contact information to third parties for marketing purposes.
• Your information may be shared only with:
  • Carriers or logistics partners to ensure order delivery.
  • Trusted payment processors to facilitate transactions.

4. Information Protection

• We take rigorous measures to protect your contact information against unauthorized access, misuse, or disclosure.
• We use encryption and modern security practices to safeguard customer transactions and data.

5. Updating Your Contact Information

• If your contact information is outdated or incorrect, please contact us to make the necessary updates.
• Updates can be requested by emailing us at [customer.service@zaafem.com].

6. How to Contact Us

 If you need support, more information about this policy, or assistance, please reach out to our team:

Email: [customer.service@zaafem.com]

• Phone Support: [Optional, if available]
• Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time - ET).

7. Policy Updates

This policy may be updated periodically. We recommend that customers review this section regularly to stay informed of any changes.

Thank you for choosing Zaafem! We strive to provide easily accessible, secure, and transparent communication.